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Salon Ettiquette

For better results and time efficiency, here are some tips to keep in mind:

Before your appointment:

Guest Services will contact you two weeks prior to your scheduled appointment. If we are unable to confirm the appointment with you it may be canceled.

Day of your appointment:

Please arrive for your appointment with your hair down, not pulled back, dry and detangled with little to no product in it.

It is best that you do not shampoo your hair the day of your appointment.

After your appointment:

Our goal is to provide our guests with the absolute best experience. If you feel we have missed that standard please contact us and let us know how we can improve.

For new guests, we understand you will be receiving a lot of information about your hair and the products we used during your visit that can be overwhelming. If you have any questions or concerns please contact us and we will answer any and all of your questions.

If you are running late:

If you are running late, please give Guest Services a courtesy call. Depending on how late you are, rescheduling may be an option.

If you are running 30 minutes late, your appointment will have to be rescheduled. Please keep in mind that by running late it causes the salon to run behind schedule for the rest of the day. A long delay makes things worse for each client who follows, and that is unfair to guests who arrived on time.

 

 

Please let us know your name.
Please provide a phone number so we can contact you about your inquiry.
Please provide your email address so we can contact you about your inquiry and upcoming appointment reminders.
Please let us know how we can help you.
Please let us know which time of day you'd prefer for an appointment.
Please let us know your preferred time of day for an appointment.
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Say Hello!

Get in touch with us and you’ll find a salon built around education, creativity and the feeling of being at home. Safe, welcome and at peace. That is where our governing belief in what we call “Heart Before Hair” was born. It is about getting to know who you are, and your journey, before we get to know your hair.

 



(226) 674-2500
[email protected]

1719 Wyandotte St. E.
Windsor, ON N8Y 1C9



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