Book an Appointment

Salon Ettiquette

For better results and time efficiency, here are some tips to keep in mind:

Before your appointment:

Please ensure you pay your retainer fee within 24 hours of scheduling your appointment or your appointment will be cancelled.  We will send you the link for your retainer as well as the following guide for your appointment.

You will receive a Covid19 Wellness survey the day before your appointment which must be completed before you may enter the salon.

If you are running late:

Please arrive on time.  Lateness will not be permitted as it will alter the schedule and change our allotted sanitizing time between appointments which increases the risk for all. Our schedule will be very tight to accommodate all of our beloved clients as well as the necessary cleaning to ensure everyone's safety. If you are late, your appointment will be cancelled and your non-refundable retainer fee will be forfeited. A new retainer fee will need to be purchased for future appointment.

Day of your appointment:

Curly clients: You must come with your hair pre-detangled, hanging loosely, not pulled back, dry and styled the way you normally wear it curly.

  • Please arrive minimum 5 minutes prior to your scheduled appointment time.
  • When you arrive, please call salon to let us know you are here.
  • Please be at the salon door 5 minutes before your scheduled time so that when we call you when your stylist is ready for you, you can enter right away into the salon for your scheduled time.
  • We require that you have a face mask while in the salon. If you do not have one, you can purchase a disposable one for $2. This can be added to your final invoice.
  • Please come to your appointment alone. Unfortunately, we cannot have additional family, friends or children in the salon during appointments.
  • Complimentary drinks and snacks will be suspended during this time. If you wish to bring your own drink, you may do this.
  • We ask that you use the hand sanitizer provided at the entrance of the salon and wait on the specified social distancing circle for your stylist.
  • Your temperature will be taken via an infrared no contact thermometer.
  • At this time, we will not be accepting cash for payment or tips. Visa/Debit/MC will be accepted in the salon. If you prefer, we can send you an invoice prior to your appointment or even while you are in the salon which can be paid online for a complete contactless transaction (this can include any product you also wish to purchase).

After your appointment:

During these unprecedented times, we are continuing with our goal to provide a warm, safe, healthy environment  and absolute best experience to all our clients.  If you feel we have missed that standard please contact us and let us know how we can improve.

For new guests, we understand you will be receiving a lot of information about your hair and the products we used during your visit that can be overwhelming. If you have any questions or concerns please contact us and we will answer any and all of your questions.

 

 

Join Our Waiting List

We're currently working to rebook previous appointments. To schedule a new booking, please join our waiting list using the following link:

 


Have Questions?

No problem! We're here to help. Reach out to us at any time using the form below, or by phone at (226) 674-2500. You can also shoot us an email at [email protected] and we'll answer any questions you might have about our services.

Please do not request appointments through this form. Instead, please join our waiting list using the link above.

Please let us know your name.
Please provide a phone number so we can contact you about your inquiry.
Please provide your email address so we can contact you about your inquiry and upcoming appointment reminders.
Please let us know which time of day you'd prefer for an appointment.
Please let us know your preferred time of day for an appointment.
Invalid Input


Say Hello!

Get in touch with us and you’ll find a salon built around education, creativity and the feeling of being at home. Safe, welcome and at peace. That is where our governing belief in what we call “Heart Before Hair” was born. It is about getting to know who you are, and your journey, before we get to know your hair.

 



(226) 674-2500
[email protected]

1719 Wyandotte St. E.
Windsor, ON N8Y 1C9



Wednesday 11-6pm
Thursday 11-8pm
Friday 11-8pm
Saturday 10-4pm



FOLLOW US

facebook 766651 instagram 766651

Get directions